Policies

Payment and Refund

****PAYMENT****

Accepted payment methods : Paypal, Credit Card
You can use your Credit card on Paypal without have a account.

All orders are processed in EUR.

 

****REFUND****

My goal is that you will be 100% satisfied with my creations.

However, In case you have a problem, please contact me contact@cocoflower.net, and we'll try to find a fair solution.

You have 14 days - after you receive your parcel - to return one or more articles.

Only the price of the returned item will be refunded (not the shipping). The return costs are at your expense.

Refunds are made within 30 days of the date of reception.
The return is to be made to this address : Corinne PLANTE 28 rue Lamblardie 75012 PARIS FRANCE.
Items returned incomplete, damaged or soiled will not be refunded.
The refund is not apply to custom and customized order.

In case of problems, please contact me by email contact@cocoflower.net and we will find a solution for you to be satisfied. 

If you have not received your order within 20 days, please contact me by email contact@cocoflower.net and we will find a solution. 

My creations are made mostly in a single copy or limited edition, so no replacement possible, but a refund may be considered.

For extrajudicial settlements of consumer disputes, the European Union has launched an online platform ("ODR platform"): http://ec.europa.eu/consumers/odr/

Whatever happens, know that I will always do my best to make you satisfied with your purchase.

I do my best to give you a happy purchase experience. :)

 

Shipping and Delivery

****SHIPPING****

The item will be shipped after a completion of confirmed payment received. 

The order is usually shipped within 3 business days upon receipt of payment.

All items are shipped from FRANCE-PARIS with priority airmail protective envelope or box usually without tracking. All the items are carefully packaged, ready to offer.

I sent to France, Europe, United Kingdom, Usa, Canada, Australia, New Zealand, Hong Kong and Japan. If your are in another country, please send me an email contact@cocoflower.net, I will check the shipping cost.


If you want a tracking number, please send me an email contact@cocoflower.net . It will be 6 $ more than normal shipping. 

****DELIVERY TIME****

- France 2-5 days
- Europe 4-10 days
- International 7-15 days

I will ship the item to the address indicated, unless other specified.  So please be sure to enter your correct shipping address for purchase. If you want to ship to a different address, mention it in the message to buyer section.

If you have not received your order within 20 days, please contact me by email contact@cocoflower.net and we will find a solution.

 

****CONTACT****

Don't hesitate to contact me if you have any question or request : 

contact@cocoflower.net

 

****LEGAL INFORMATIONS****

Corinne PLANTE - 28 rue Lamblardie - 75012 PARIS - FRANCE
auto-entrepreneur - SIRET: 52475416500016
contact : contact@cocoflower.net

Sales of artwork do not transfer copyrights. You do not have the right to use, reproduce or copy my work without my permission. ♥ All work and images copyright ©2016/17 CocoFlower - All rights reserved.